Policies

Reservations

  • To book, please fill out the contact form.

  • Reservations require a 50% non-refundable retainer and a signed rental agreement.

  • Final 50% payment is due (5) days before the pick up date.

  • In the event that the reservation is canceled prior to the pick up date, no refunds will be made.

  • A signed agreement does not guarantee the availability of any items until payment is received.

Will Call & Delivery

  • Will Call only available for pick up on Monday - Friday.

  • Delivery is an option if available - $50 round trip for the first 10 miles from Pasadena, CA.

  • For farther deliveries, please contact us for a specified quote.

  • Set up fees vary by package.

Rental Period

  • Rental periods to be established at booking.

  • Typical rental periods vary from 3 days to 5 days.

  • A $25 late fee will incur for each item for every day items are not returned.

Damages

  • The client assumes all responsibility for any damages that occur to rental attire and/or decor.

  • Damges include: water damage, sun damage, spills, rips/tears, and any missing parts.

  • Damaged items must be reported by client before returning.

  • At Pick up (or Delivery) and Drop Off (or Return) - evaluations of all rental items will be executed.

  • Client must pay the replacement cost of each damaged rental item which can be 3-5x the rental cost.

Missing Items

  • The client assumes all responsibility for any items not returned at the agreed upon return date.

  • If the item has not been returned, the client will be responsible for all replacement costs and any additional lost rental income until the item has been replaced.

Rented Items

  • It is recommended to set up the decor a few hours before your event to minimize risk of damages.

  • Avoid exposing decor and attire rentals to rain.

  • Avoid exposing decor in direct sunlight for long periods of time.

  • Decor and Attire Rentals may NOT be left outdoors overnight.

  • Do not wash or dry clean any rented decor or attire. We will take care of this.

  • No alterations permitted on rented attire.

  • No adjustments or changes are permitted on rented decor.