Policies
Reservations
To book, please fill out the contact form.
Reservations require a 50% non-refundable retainer and a signed rental agreement.
Final 50% payment is due (5) days before the pick up date.
In the event that the reservation is canceled prior to the pick up date, no refunds will be made.
A signed agreement does not guarantee the availability of any items until payment is received.
Will Call & Delivery
Will Call only available for pick up on Monday - Friday.
Delivery is an option if available - $50 round trip for the first 10 miles from Pasadena, CA.
For farther deliveries, please contact us for a specified quote.
Set up fees vary by package.
Rental Period
Rental periods to be established at booking.
Typical rental periods vary from 3 days to 5 days.
A $25 late fee will incur for each item for every day items are not returned.
Damages
The client assumes all responsibility for any damages that occur to rental attire and/or decor.
Damges include: water damage, sun damage, spills, rips/tears, and any missing parts.
Damaged items must be reported by client before returning.
At Pick up (or Delivery) and Drop Off (or Return) - evaluations of all rental items will be executed.
Client must pay the replacement cost of each damaged rental item which can be 3-5x the rental cost.
Missing Items
The client assumes all responsibility for any items not returned at the agreed upon return date.
If the item has not been returned, the client will be responsible for all replacement costs and any additional lost rental income until the item has been replaced.
Rented Items
It is recommended to set up the decor a few hours before your event to minimize risk of damages.
Avoid exposing decor and attire rentals to rain.
Avoid exposing decor in direct sunlight for long periods of time.
Decor and Attire Rentals may NOT be left outdoors overnight.
Do not wash or dry clean any rented decor or attire. We will take care of this.
No alterations permitted on rented attire.
No adjustments or changes are permitted on rented decor.